Pacific Homecare is a Stockton, California-based agency that provides quality home care to the elderly and to individuals who have intellectual and developmental disabilities. Their success and growth caused them to outgrow most traditional systems for accounting, HR, customer management, and more. Scroll down to see how we addressed these problems.
PROBLEM
With over 8,000 active care providers and 15,000 customers, processing payroll twice per month became a problem. They accepted timecards in a mix of PDF, image, and old school paper that had to be validated, manually entered and processed in a matter of days. When complete, the process took 12 hours to run, often erroring in the middle of the night, requiring another attempt the next day.
SOLUTION
We used our Core to centralize all provider, customer, and payroll data in one place, and a native mobile app for the providers to punch in directly with our systems. We were able to smoothly transition nearly 100% of their timesheet management along the way. The new app used geolocation to keep the integrity of the system while making it easy and approachable for new providers to start (and keep) working for their clients.
